What if there is an Emergency?
If there has been a health and safety Emergency please seek immediate emergency care by calling your emergency provider hotline in your country.
Where can I find more information about safety?
You can find more information by accessing the Material Safety Data Sheet through the following link: Material Safety Data Sheets
Where can I find more information about safety?
Is there any lead in your products?
Not to our knowledge.
Testing for lead is mandatory in Australia and our products comply with the relevant Australian and European toy standards.
How do we know your paints are safe?
All our paints comply with the highest international standards available. Furthermore, we mix and manufacture the paint ourselves in Australia, so we control the process from start to finish.
Do your paints contain nuts, eggs, dairy, soy, fish and/or wheat?
All of our other products do NOT contain nuts, eggs, dairy, wheat, soy, fish or any derivatives of these.
The following products DO contain gluten:
- Ready Paste
- TPC’s (Tempera Powder Paints) and
- 1.2kg Fun Dough
What is in your paints?
Our products are all water based or require the addition of water. They contain some or all of the following:
- fillers that help with opacity,
- binders that help with various characteristics including gloss and adhesion,
- pigments for colour,
- preservatives and
Wash and Wear questions
My student/child has paint and/or glue on their clothing. What should I do?
If paint is on clothing try and tackle the situation while it is still wet. It should be noted that regardless of the state of the paint, wet or dry some of the colourant may remain even after washing. If the paint is wet do not rub the area as this can increase the size of the spill. If possible carefully remove the excess paint then under cold water try and rinse as much of the paint off. Try and wash the clothing as soon as practicable, if this is not for some time then try and keep the spot wet or at least moist. If the paint is dry then soaking the area in water will help to soften the paint film. When soft do not rub the area, rather rinse the item under running cold water before washing.
If glue is on clothing ideally washing the garment straight away would be best. However, as this is unlikely to be possible, not allowing the glue to dry by keeping the area wet would be the next best thing. If the glue is dry soak the area in water to allow the film to soften then rinse the clothing under running cold water before washing.
My student/child has spilt paint on the floor, what should I do?
Where possible wipe the spilled paint as soon as possible. Staining may occur depending on porosity of the material the paint is on. If the paint has dried it can either be scraped off or place a damp cloth over it to help soften it so as it can be wiped up or scraped off. The longer the paint is left the greater the risk of staining.
My student/child has glue on their hands, what should I do?
Our glue products are water based. Rinsing of the hands under running cold water will remove the glue. Use soap if available.
My student/child has swallowed paint, what should I do?
Basic Business Questions
How can I give you feedback?
By contacting your rep, head office, by phone and/or email. Alternatively, feel free to use the feedback form on our contact page.
Can I unsubscribe from the newsletter?
You can unsubscribe by clicking on the “unsubscribe” button at the bottom of the newsletter or via the following link: unsubscribe
How long will my order take to arrive?
Delivery to Melbourne 4 – 5 business days
Adelaide and Sydney 5 – 6 business days
Brisbane 7 – 8 business days
Canberra 5 – 6 business days
For international deliveries, please contact our Export Manager Sarah Tompkins on email@example.com or +61 413 253 733
What are the delivery costs?
Free into capital cities in Australia, metro area only. Regional or out of metro area will incur a $25 + GST freight recovery fee
What is your returns policy?
Claims for goods lost or damaged must be lodged in writing within 7 days of the receipt of goods. If your claim is past 7 days, the credit will not be processed. Goods will not be credited unless prior approval from management.
What countries do you export to?
We currently export to New Zealand, USA, Canada, England, Ireland, Singapore, Papua New Guinea, Germany, Dubai, Japan, Hong Kong, South Korea – However, all requests shall be reviewed.
I am not based in Australia, how do I order?
Please contact our Export Manager Catrina Key via firstname.lastname@example.org
What types of payments do you accept?
We accept payment via direct deposit, cheque or credit card. Credit card transactions will incur a 1.5% surcharge.
What is the minimum order?
Minimum order of $300 ($500 Western Australia) excluding GST. A small order fee of $20 is charged if the order is below the minimum order value.
How do I find a store or supplier?
Please contact us and we will locate your nearest store or stockist:
Telephone: +61 (0)3 9729 0788
Can I, a member of the public purchase direct from you?
No. We don’t sell direct to the public because this competes with our current clients, with whom we supply.
I need technical help relating to this website, who can I contact?
Please contact your Sales Rep for all queries. They will be able to have our IT team look at any problems or queries.